Sport Bet Malaysia Privacy Policy – Our Commitment to Protecting Your Personal Data

Sport Bet does not collect sensitive personal data such as health information, political affiliations, or religious beliefs, except where required by law or at your own request — for example, in the context of responsible gambling programmes where you apply for self-exclusion on medical grounds.

Sport Bet uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your Sport Bet account, including the required identity verification (KYC) process
• Transaction Processing: Processing deposits in RM via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks), as well as withdrawals to your account
• Service Provision: Grants access to all Sport Bet games and services, including sports betting (badminton, Super League football, EPL), slots, poker, jackpots, Live Casino, and virtual sports
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse
• Legal Compliance: Meeting reporting and disclosure requirements mandated by Malaysian authorities

Sport Bet may use your email address or phone number to send you promotional content, bonus offers, and platform updates — but only where you have given explicit consent during registration or later through your account settings. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or through your Sport Bet account settings.

Sport Bet uses your usage data and preferences to personalise your experience on the platform — for example, recommending slots you may enjoy based on your play history, or surfacing Sports Betting offers relevant to your interests. This personalisation is solely aimed at improving your experience, and nothing else.

Sport Bet processes personal data on the basis of one or more of the following grounds recognised under Malaysia's Personal Data Protection Act 2010:

• Consent: You have given explicit consent for your data to be processed for a specific purpose
• Contract Performance: Processing is necessary to perform a contract with you (such as processing your deposits and RM withdrawals)
• Legal Obligation: Processing is necessary to fulfil Sport Bet's legal obligations in Malaysia
• Legitimate Interest: Processing is necessary for the legitimate interests of Sport Bet or a third party, and those interests are not overridden by your rights

Sport Bet does not sell or disclose your personal data to third parties for marketing purposes. However, in the limited circumstances below, data sharing may occur:

• Technical Service Providers: Companies providing technical services to Sport Bet (such as payment processing via FPX and cloud computing) — subject to strict confidentiality agreements
• Malaysian Authorities: When required by law, court order, or a lawful investigation by Malaysian authorities
• Fraud Prevention: To recognised fraud prevention or financial agencies where illegal activity is suspected
• Business Transfer: In the event of a merger, acquisition, or asset transfer — members will be notified in advance

Sport Bet retains your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure, we retain certain data for the period required under Malaysian law — typically 7 years for financial and transaction records for audit and legal compliance purposes. Data that is no longer required will be securely destroyed using non-recoverable methods.

Sport Bet implements comprehensive technical and organisational security measures to protect your data:

• Data encryption in transit using TLS 1.3 and 256-bit SSL
• Encryption of data at rest
• Role-based access control (RBAC) — only authorised personnel can access sensitive data
• Two-factor authentication (2FA) for internal system access
• 24/7 security monitoring and incident response
• Regular security audits by independent third parties
• Data security training for all Sport Bet staff

Sport Bet Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children or minors below this age limit. Should we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will promptly take steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered an account with Sport Bet, please contact us immediately at support@sportbet-win.com so we can take the appropriate action without delay.

The Sport Bet platform may include integrations with third-party services such as payment providers (FPX, Touch 'n Go, GrabPay, DuitNow) and game providers. While we select partners who adhere to high data security standards, Sport Bet's Privacy Policy not apply to the privacy practices of those third parties. We encourage you to read the privacy policy of any service provider you use to complete your transactions.

Sport Bet may update this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or changes to platform operations. The "Updated" date at the top of this document will indicate when the last amendment was made.

For material and significant amendments, we will notify you via a prominent notice on the Sport Bet platform or by email to the address registered with your account. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.